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Refund Policy ā€“ Denim Tears


Website: https://denim-tear.shop/

At Denim Tears, customer satisfaction is important to us. This Refund Policy explains when and how refunds, returns, and exchanges are handled for orders placed on our website.

Returns

We accept returns under the following conditions:

  • The item must be unused, unworn, and in its original condition
  • Original tags and packaging must be included
  • The return request must be made within 7 days of receiving the order

If the product does not meet these conditions, we reserve the right to refuse the return.

Non-Returnable Items

The following items are not eligible for return or refund:

  • Items on sale or clearance
  • Gift cards
  • Customized or limited-edition items
  • Items damaged due to misuse or improper care

Refunds

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.

  • Approved refunds will be processed to the original payment method
  • Refunds usually take 5ā€“10 business days to appear, depending on your bank or payment provider
  • Shipping charges are non-refundable

Exchanges

We only replace items if they are:

  • Defective
  • Damaged
  • Incorrect size or wrong item sent

If you need an exchange, please contact us within 48 hours of receiving your order.

Late or Missing Refunds

If you havenā€™t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. Contact your bank

If youā€™ve done all of this and still havenā€™t received your refund, please contact us through our website.

Return Shipping

  • Customers are responsible for return shipping costs
  • We recommend using a trackable shipping service
  • We are not responsible for lost or damaged return shipments

Damaged or Wrong Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery
  • Provide clear photos of the product and packaging

We will arrange a replacement or refund after verification.

Order Cancellations

  • Orders can only be canceled before shipping
  • Once an order is shipped, it cannot be canceled and must follow the return process

International Orders

Currently, our refund policy mainly applies to United States customers.
International customers may be subject to additional shipping and handling rules.

Frequently Asked Questions (FAQs)

How long do I have to request a refund?

You must request a return within 7 days of receiving your order.

Do you refund shipping charges?

No. Shipping fees are non-refundable.

What if my item arrives damaged?

Contact us within 48 hours with photos, and we will help you.

Can I cancel my order after placing it?

Yes, but only before the order is shipped.

How will I receive my refund?

Refunds are sent back to the original payment method.